This guy was ticked. So ticked off, in fact, that he said the package was delivered two days ago and then said that it's been three days. Well, it was three days ago, he confided. Incidentally, this is a real Verizon customer and he told me that Verizon never did email him back. But they called his mother instead (just image how cowardly that is) and tried to work her for information that he had already provided for them via email.
With her permission, he said he monitored that phone call on her desk phone while she handled them herself on her cordless phone. He knows how people like to take advantage of older folks on the phone. She verified for those Verizon idiots that no, they weren't planning to move (they've lived there for 13 years!), and that the address in question was theirs and that she knew of nobody else who had a similar address in any other nearby town. Imagine Verizon asking her that. Finally, she told Verizon that finding out who this guy was and where he really lived was their job and then she hung up on them. By the way, she's 82 years old, not 81. And, yes, he corrected that for us.
With her permission, he said he monitored that phone call on her desk phone while she handled them herself on her cordless phone. He knows how people like to take advantage of older folks on the phone. She verified for those Verizon idiots that no, they weren't planning to move (they've lived there for 13 years!), and that the address in question was theirs and that she knew of nobody else who had a similar address in any other nearby town. Imagine Verizon asking her that. Finally, she told Verizon that finding out who this guy was and where he really lived was their job and then she hung up on them. By the way, she's 82 years old, not 81. And, yes, he corrected that for us.
We can't blame her for hanging up on Verizon. Especially, since their CSR never apologized to her or to her son for causing them trouble. Well, that phone call was too late for this video, which was already a done deal. It doesn't matter. Neither Verizon nor UPS had any respect for this woman' son, who tried to help everyone out and got nothing but grief in return. That's right, no thanks from anybody. What a sorry-ass world. And, you bet, we agree: Verizon and UPS suck big time. That's why we posted this guest spot video here. To let American businesses like Verizon and UPS know that there are consequences for fucking with innocent old people. You fucking pricks. You took the bull by the horns and you thought you'd just pull your typical Verizon and UPS shit and get away with it. Wrong.
Blog Update: 2-28-13: Verizon finally emailed this ticked-off Verizon customer, several hours after they upset his mother with their stupid phone call and the Verizon email sender had no clue what the other hand had just done on the phone. Needless to say, he had to email Verizon back and tell them, in no uncertain terms, that this issue was closed as far as he and his mother were concerned and that any future contact attempts by either Verizon, UPS or the idiot pretending to live where these people have been living for 13 years would result in legal action for harassment. And nobody has thanked him yet for trying to help them get this package delivered to the rightful receiver. We're ticked off, too. This is no way to run a world and it's no way to treat two old people who had nothing whatsoever to do with this stupid problem in the first place.
Blog Update: 2-28-13: Verizon finally emailed this ticked-off Verizon customer, several hours after they upset his mother with their stupid phone call and the Verizon email sender had no clue what the other hand had just done on the phone. Needless to say, he had to email Verizon back and tell them, in no uncertain terms, that this issue was closed as far as he and his mother were concerned and that any future contact attempts by either Verizon, UPS or the idiot pretending to live where these people have been living for 13 years would result in legal action for harassment. And nobody has thanked him yet for trying to help them get this package delivered to the rightful receiver. We're ticked off, too. This is no way to run a world and it's no way to treat two old people who had nothing whatsoever to do with this stupid problem in the first place.
